Posted: Wednesday, October 4, 2017 8:26 AM
The Assistant Center Director is responsible for the overall operational excellence of their assigned center. This position is critical to Solis Mammography; the Assistant Center Director impacts the long-term viability of the company by providing an outstanding experience to patients and team members while ensuring revenue and profit growth. Operations * Understands, promotes and demonstrates the Solis Way; holds team accountable for delivering the Solis Way to all patients and team members. * Understands, demonstrates and promotes Solis Mammography brand promise; * Manages patient flow and communicates wait times to patients. * Assist the Center Director in overseeing daily operations of the center to include front desk, technologists, tech assistants, nurses, medical records. * Assumes CD daily activities when CD is unavailable * Effectively handles patient complaints and escalates as appropriate, as evidenced by patient survey scores; * Assists Center Director in managing the Penrad case management process * Reviews the delinquent exam report each month and ensures communication to specified patients; * Assist Center Director in creating and managing center team member work schedules. * Approve and correct time management entries in Paylocity * Assist Center Director in communication to team during huddles, meetings and one on one discussions. * Participates in annual review process * Ensures compliance with all policies and procedures; * Ensures center has equipment and supplies needed to meet patient demands; * Communicates procedures and provides education to patients on an as needed basis involving a clinical team member as needed. * Organizes electronic communications and maintains documents for easy and efficient retrieval; Sales and Profit * Center meets or exceeds labor target; * Center maintains adequate supply par levels; meets or exceeds medical supplies budget; * Center meets or exceeds revenue and procedure target; * Center meets or exceeds profitability target; * Center meets or exceeds patient care goals; * Center meets or exceeds turnaround time and cost for procedures; * Reviews and analyzes monthly P&L and develops plans to impact areas of opportunity. Team * Works with the Center Director to monitor staffing levels and ensures appropriate coverage relative to patient volumes and budget; * Partners with Center Director to oversees the human resource management function at the center, ensuring compliance with employment laws, company policies, guidelines and procedures; * Notifies Center Director immediately and sends critical documentation (EEO charges, garnishments, legal documents) to HR within 24 hours of receipt and follows up accordingly; * Creates and maintains frequent communication and positive relationship with team members as evidenced by surveys and turnover; * Oversees time and attendance and verifies punches, lunches, etc. in payroll system and reviews payroll data prior to submitting to payroll department; * Assists the Center Director in review of candidates in applicant tracking system and determines next steps to include, reviewing applications, releasing candidates, scheduling interviews, etc. on a weekly basis; * Assists the Center Director in conducting interviews and making job offers; * Facilitates orientation for all new team members; * Uses new hire orientation PowerPoint on the first day of employment for all new hires as evidenced through new hire checklist agenda; * Communicates significant disciplinary coaching and counseling opportunities to direct manager; * Assists Center Director in preparing and delivering performance evaluation discussions on a 90 day and annual basis; * Utilizes virtual file cabinet HRIS; * Meets with direct manager on a weekly basis to review center activities and needs; * Assists Center Director with team meetings on a monthly basis to review center activities, build comradery and solicit feedback; *CB* Experience and Skills: Strong desire to serve the internal and external customer; Strong verbal communication and listening skills; Energetic and flexible; Manages multiple projects and timelines with a sense of urgency and follow through; Works well in a fast paced, pressure oriented environment; Well organized and detail oriented; Follows direction with focused attention; Exhibits sound judgment; Maintains a calm, tactful demeanor when dealing with difficult situations; Forms strong working relationships within the team; Identifies additional tasks to be completed and willingly assists others; Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement; Proficient in Microsoft Office Suite; Able to understand and communicate medical terminology; Knowledge of database software and RIS software, SECTRA preferred; Minimum of three to five years of healthcare industry experience required; Minimum of three to five years of Supervisory experience preferred.
• Location: Flower Mound, Fort Worth
• Post ID: 67764322 fortworth