Posted: Monday, March 13, 2017 4:44 AM
The End User Computing Analyst will oversee the direction of Pier 1s end user devices and systems while working to create solutions that resolve the most complex technical issues escalated from various IT teams. This position is considered expert level and is responsible for automating resolutions to recurring incidents related to end user computing devices including PC / MAC / laptops / tablets / iPads, peripherals and applications. The emphasis of this position is on finding new and advanced ways of insuring operational excellence and continuous improvement of End User Computing solutions, processes and procedures. In depth knowledge of multiple operating systems (OS X, Android, iOS, etc.) and how they interact with an array of standard business applications is required. Experience in AD, GPOs, Office 365, antivirus, application packaging, scripting, automating and advanced registry cleanup, preferred. Proactive Support Initiatives : Engage customers and evaluate systems and devices in an effort to prevent incidents. Determine root cause analysis of complex and recurring issues. Research, test and recommend new technologies. Project Support : Participate in projects related to end user technologies including hardware deployments, new technologies, application testing and domain items such as AD/GPO cleanup, DNS and DHCP. Coordinate with other IT and business teams on their projects that effect EUC technologies. Occasional remote support of store openings, closings and moves and their associated processes. Assigned Tasks : Complete tasks as assigned in relation to the improvement of support for desktop hardware/software, output devices and store/field office and DC technologies. Provide technical documentation on developed solutions and training to all areas of the company. Incident Support : Provide the highest tier of resolution to escalated incidents. This will include advanced troubleshooting efforts, creative scripting/automating solutions and outside:the:box thinking to help reduce the workload of others around them while improving the end user experience. BachelorA?sã?degree or equivalentã?experienceã?preferred10+ years applicable experienceA+, Network+, or Microsoft MCSE highly preferredã?Extensive skills related to the operation and troubleshooting of desktop systems and software.Strong understanding of Microsoft operating systems and business software solutions.Strong understanding of networks and equipment related to the networking of desktop and workgroup devices.Desktop scripting experience required.Outstanding customer service and communication skills. Preferred, MAC OSx experience; OS and file security experience.Ability to liftã?up to 50 lbs. or heavier with assistance from another team member.Abilityã?to move and disassembly technical devices.Abilityã?to do desk setup both above and below the desk to connect/disconnect technical equipment.ã?Some local travel may be required for offsite (DFW area) support.
• Location: Fort Worth
• Post ID: 48810909 fortworth