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Posted: Saturday, September 2, 2017 2:53 PM

Exciting contract-to-hire position with one of our leading clients. This Situation Management position works with client support and suppliers to analyze, resolve and lead root cause analysis on all mission critical IT and Telecom service interruptions. This is a critical role whose primary responsibility is to protect business system availability through integrated major incident, problem, and change management including actions to engage, unify and direct parties to mitigate and resolve outage events. Responsible for system monitoring for fault conditions as opportunities for optimization. Establishes command and control. Conduct technical root cause analysis. Drives the change/incident/problem management process for critical internal issues and governs service providers* problem response and management. Proactively looks for business impacting change activity including failed changes, back outs, and exceptions. Facilitate After Action Reviews. Analyzes problem trends and reports. Explicitly has the ability to identify chronic activity. Participates with management in defining, developing and executing plans to accomplish support objectives. Ability to address, and communicate to senior levels of management, and timely notify appropriate parties as efficiently as possible. Position requires five or more years of support experience (event ,incident, problem and/or, change management). Must be technically strong in distributed systems/administrator (Wintel, Solaris, VMWare, WebSphere, SAP, ERP, SQL, Network, etc.) A working knowledge of ITIL best practices with ITIL V3 Foundations certification needed. Must be familiar with application methodologies such as SDLC lifecycle. Must have familiarity with an environment driven by SLAs and KPIs with emphasis on negotiating a central focus with multiple parties. A good understanding of business and other Technology Services functions needed. Must have experience driving for system availability and identifying trends and follow-through to solutions of highly complex systems issues. Experience with interaction at all levels of an organization required. Remedy and 2 to 4 years programming experience is a plus. Good written and verbal communications are a must. 2 to 4 years programming experience and experience with Remedy is a plus. BS degree (Computer Science, Information Systems, or Engineering). Technical certification(s) or five or more years of technical support with incident management experience needed. Must be willing to work Shifts in a 7x24 environment. This position is a contract-to-hire position with a competitive salary and an excellent bonus and benefit package. MUST BE ELIGIBLE TO WORK IN THE UNITED STATES. SUBCONTRACTING OR VISA SPONSORSHIPS ARE NOT AVAILABLE FOR THIS POSITION. - provided by DiceMainframe, ITIL, Remedy, SQL, Telecom, Incident Managem

Source: http://www.juju.com/jad/00000000bukdvc?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc192a42bcab02a53985ae36ee634d305b8d6440889150f360


• Location: Fort Worth

• Post ID: 65096827 fortworth
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