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Posted: Monday, February 5, 2018 6:20 PM

Tech Support Engineer
This Job was posted over 30 Days Ago on 08-13-2013
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Job ID :
Company :
Internal Postings
Location :
fort worth, TX
Type :
Contract to Hire
Duration :
6 Months
Rate :
Status :
Openings :
Posted :
4 years ago
Job Seekers, Please send resumes to or Call: (202) ###-#### Ext: 127
This position requires flexible scheduling, a high school
diploma (or GED), previous customer
service and technical support experience.
Handle questions via phone addressing hardware,
software, cable, internet or telephone
system related issues.
Reporting/escalating issues through the appropriate
Effectively communicate (verbally & written)
information with his/her team members &
customers alike.
Diagnosing & providing a path to resolving various
technical issues.
Proactively identifies ways to avoid recurrence of
customer issues by improving the
processes, reviewing technical articles, &
recommending changes.
Strive to meet highest level of customer satisfaction
by resolving customer issues in a
professional & timely manner.
Multitasking through multiple systems while
troubleshooting with customers.
Fully documenting or diagraming any changes, updates,
or revisions to client or
company systems as appropriate.
Additional responsibility as business needs dictate.
Excellent Customer Service Skills
Strong written, verbal and organization skills
Superior time management and prioritization skills
Proficiency with Mac OS X & Windows OS
Typing skills
Strong Google Search Skills
A+ or other industry certifications desired
Deductive Reasoning Skills
Passion for technology
Excellent listening skills
Troubleshooting experience preferred
Ability to learn on the fly
Probing and Problem solving skills
Windows Server, Microsoft Exchange and VM Ware a plus
The above statements are intended to describe the general
nature and level of work being
performed by people assigned to this job. They are not
intended to be an exhaustive list of all
responsibilities, duties and skills required of personnel
so classified. Individual must be able to
pass a background check and drug screen.
Associated topics: assist, assistance, desktop, help, network, technical support, technical support specialist, technician ii, technician iii, technology


• Location: Fort Worth

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