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Posted: Monday, February 5, 2018 2:17 AM

Technical Support Job Code: 1628 Company Name: Expinfo Inc Job Location: Bedford, Texas Zip Code: 76021 Job Category/Title: Technical Support Employment Category: Contract - W2 Position Type: Salary: Negotiable Pay Rate: Negotiable Travel Required: No Interview Type: Required IT Skills: Ms Office, Windows Job Description: Responsibilities: * Interprets, evaluates and resolves if possible, email and telephone inquiries pertaining to the functional operation of all installed applications, hardware and software products supported by IT. * Analyzes simple to moderately complex issues and determines appropriate technical area or vendor to resolve problems. * Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems, applications, hardware and software installed or maintained by IT. * Consults with the supervisor and IT professionals when the appropriate course of action is unclear. * Alerts the client community and team members when a major problem is suspected. * Receives general supervision and is competent to work on own for most help desk activities. * Follows up on specific inquiries or requests to ensure client satisfaction. * Reports problems with procedures and makes suggestions for improvements. Skills: Requires sufficient knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other IT staff. * MS Office * Experienced in various ticket tracking systems including SDE and HPSM * Remote Support * Customer Service * Windows 7/10 * Networking Knowledge * Phone Support * Desktop Support * Remote Support * Work to resolve tickets from ticketing queue to completion; identify and properly route issues that may require escalation or redirection and meet SLA. Education: * Associate degree in Computer Science or a related discipline, and at least two, typically four years' experience in IT or an equivalent combination of education and work experience. No. of Posts: 1 Comments/JobNotes: Job Expiry Date: February 20, 2018 Telecommute: No Contact Information Login To View


• Location: Fort Worth

• Post ID: 77938057 fortworth is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018