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Posted: Saturday, September 2, 2017 3:35 PM

First American Payment Systems a leader in the credit card processing industry is looking for a Technical Writer to contribute to the suite of technical product offerings by creating accompanying documentation designed to support product sales and adoption across partners customers This position will work collaboratively with many stakeholders across the organization including developers engineers quality analysts product managers sales and marketing This position will report to the Vice President of Program Management Working alongside internal teams to obtain an in depth understanding of the product documentation requirements and needs of the end users Produce high quality documentation that meets applicable standards and is appropriate for its intended audience Incorporate a variety of techniques such as diagrams charts photographs animation to increase usersa understanding Select appropriate medium for message or audience such as manuals mobile or online help Write easy to understand user interface text online help developer guides FAQs and process flows Work with technical staff to make products easier to use and thus need fewer instructions Create tutorials that help end users use a variety of applications Create and maintain the related information architecture Develop repeatable templates for use in many scenarios standardizing content across platforms and media Provide product improvement recommendations to drive ease of use Manage multiple priorities and deadlines in a matrix environment yearsa experience in technical writing of software documentation BA BS degree in Computer Science Engineering or equivalent Ability to deliver high quality technical documentation with attention to detail and the end user experience Ability to quickly grasp complex technical concepts and make them easily understandable and actionable in text and pictures Deep understanding of basic technologies like web services REST SOAP Ability to understand and incorporate both technical and business language terms Excellent written verbal communication skills including the ability to interact with a wide variety of team members from front line to executive Strong working knowledge of Microsoft Office including Visio html and tools such as Swagger Preferred Development or other technical background with familiarity of the SDLC and software development


• Location: Fort Worth

• Post ID: 65095062 fortworth is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017