Duties and Responsibilities Effectively breakdown information and identify opportunities to gain homeowner agreement and trust Take ownership of every customer experience Serve as the human voice and personality behind our brand providing quality customer care with each and every homeowner interaction Commit to treating customers and teammates with the utmost integrity and respect Utilize good judgement and understanding of company policy to effectively make decisions to resolve customer issues Achieve monthly individual and team based targeted performance goals Challenge yourself and raise the bar for excellence in customer serviceEducation and/or Experience Bachelor's degree (B. A.) from four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience. Experience working in a fast-paced, goal oriented and team based structured environment Experience with tracking customer care incidents within a CRM like Dynamics, Salesforce, etc. Minimum 1 year of customer service experience (real estate, retail, etc.) Excellent communication, decision making, persuasion and problem resolution Proficiency with Windows based applications such as Word, Excel, etc.
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