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Posted: Saturday, September 2, 2017 11:35 AM

Job DescriptionJob Description & Day to Day Responsibilities: As an Insurance Specialist, you'll use your excellent customer service skills and your problem solving ability to efficiently and effectively respond to incoming customer inquiries and/or concerns in a high call volume environment. This Customer is looking for an energetic person who will be responsible for providing exceptional front line customer service to their policyholders and clients. If you are a problem solver and thrive in a fast paced ever changing environment, this is the career for you! Key Responsibilities: - Responding to incoming customer inquiries in a high volume inbound call center environment via telephone or in writing. This position will receive 70 to 100 calls per day. - Supporting processing functions such as issuing insurance policies, certificates, endorsements, and cancellations for clients, customers, and agents. - Identifying, analyzing, and resolving customer and client processing problems or errors that include department premium discrepancies and system problems. - Communicating with external clients as well as internal departments. This is a full time position. Hours of operation are Monday through Saturday from 7:00 am to 7:00 pm. Basic Qualifications: - 1 year customer service experience in a high call volume environment. - High School Diploma or GED Other requirements: - Working knowledge of Windows based programs and basic data entry skills. - Ability to handle multiple tasks and prioritize. - Excellent verbal and written communication skills. - Strong time management skills. - Ability to adapt easily as procedure/client needs change. - Good mathematical skills. - Must be able to work Saturdays as needed. Preferred Qualifications: - Property and Casualty knowledge and/or agency experience. - Property and Casualty Insurance License. - Call center experience. - Bilingual (English/Spanish) candidates must be able to speak, read and write effectively in both languages. Why Kelly??At Kelly Services?, we work with the best. Our clients include 95 of the Fortune 100? companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.About Kelly Services? As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]


• Location: Fort Worth

• Post ID: 65069367 fortworth is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017