Posted: Sunday, March 12, 2017 10:04 PM
Fort Worth Hotel As breathtaking as any West Texas sunset, the Omni Fort Worth Hotel offers a taste of Texas hospitality. Conveniently located in the heart of Fort WorthA?s exciting downtown, the hotel is adjacent to the Fort Worth Convention Center and within walking distance from the cityA?s cultural centers, restaurants and nightlife. The Omni Fort Worth Hotel received the 2015 TripAdvisor Certificate of Excellence Award, and was named Top 100 Meeting Hotels in the United States in 2014 by Cvent. The Omni Fort Worth Hotel offers unique employment experiences revolving around associate engagement and innovation. The invigorating world of hospitality resonates through the walls of our one:of:a:kind convention center property. The Omni Fort Worth will continue to be recognized for exemplary guest service and accommodation. As we provide empowerment through our Power of One culture, we work to strengthen and grow the careers of our dedicated associates. The Omni Fort Worth Hotel is searching for dedicated hospitality professionals with guest service mentality to join our extraordinary teamThe Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Housekeeping, Laundry, Loss Prevention and Mini:bar. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.Oversight of all front office operations including front desk, concierge, bell/door associates and valet parking operations (outsourced) along 4/5 star guidelinesInsuring the quality and productivity of housekeeping/laundry (in:house) functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.Excellence in appearance of all areas throughout the hotelManagement of the mini:bar department and oversight of the gift shop (outsourced)Producing constant improvement in guest experience satisfaction metricsShowing year:over:year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion:from:within ratingsControlling payroll and direct expenses in line with the budget and varying levels of business using corporate:wide technology and other systemsParticipation in weekly forecasting and scheduling activitiesProviding assistance in developing the annual hotel budgetPreparation of action plans as directed by managementDaily reviews of operating outcomes (including corrective action if required)Maintaining high visibility with associates and guestsBachelors degree or foreign equivalency required.Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of five or more years.Experience in forecasting and scheduling, daily reviews and analysis of operating results preferred.Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).Excellent verbal and written communication skills required.Must demonstrate strong leadership skills and the ability to nurture managers:in:training.Must be detail:oriented and organized.Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.Must be highly service:oriented.
• Location: Fort Worth
• Post ID: 48808057 fortworth