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Posted: Sunday, February 4, 2018 4:30 AM

The MAP Care Solutions (MCS) Facility Coordinator provides on-site services for the recovery support day-to-day operations. Actively responds to the needs of MCS providers and participants. Implements service and support to internal and external customers.
On-site operational point of contact for recovery support clients:
? Develops schedule with treatment center/facility for Recovery Support Appointments between patients and MAP Peer Recovery Support Specialists
? Coordinates future appointments with treatment center for patients and MAP Peer Recovery Support Specialists
? Accessible during appointments to troubleshoot any communication/technology errors
? Email and/or phone communication with treatment center/provider regarding new and discharged patients
Work closely with on-site staff to develop processes and presentations to promote MAP Care Solutions
Access treatment center electronic medical records to obtain patient information for MAP RSS
Retrieve patient information from BOX
Data entry into MAP Recovery Network
? Client information demographics, treatment information, MAP Program dates
? Updating treatment information if any changes occur
Activate new MCS patients in the MAP Recovery Network once treatment center has communicated pertinent information
Relay activation information to recovery advocates and recovery support management
Correspond with Peer Recovery Support Specialists information needed for the patient s recovery support from the treatment center (i.e. updated demographics, patient s in-treatment center participation)
Maintain a positive working relationship with clients and employees
Support MCS Administrator with administrative tasks when needed
Assist in MRN patient information updates after activation
Perform and/or assist in training for administrative staff
Assist in collection of consent and related medical records and coordinate discharge planning and discuss recovery plan, with facility staff and physicians.
Understand, respect, and abide by all HIPAA laws and regulations maintain a HIPAA compliant work space
High school diploma or GED required.
Must have at least (1) one-year experience in substance use and/or behavior health setting
Exemplary customer service skills
Must be comfortable presenting in group or one to one setting
Attention to detail and ability to complete the job with minimal errors.
Strong oral and written communication skills.
Ability to prioritize and manage time effectively.
Ability to maintain confidentiality.
Knowledge of HIPAA and confidentiality practices
Proficient with Microsoft Suite: Word, Excel, PowerPoint, Outlook, and Skype for Business.
Experience in coordinating substance use treatment, counseling and coaching is a plus
Marketing/sales experience and/or background is a plus
We're an award-winning company that uses cutting-edge, technology-enabled solutions to improve the lives of those affected by Substance Use Disorder. Based in Austin, Texas, our passionate team turns a combination of advanced medical devices, predictive analytics, data analysis, strategic partnerships, and strong coffee into real results that impact individuals and families all over the country. We have a variety of roles at our company, but everyone s goal is the same: revolutionizing addiction recovery to improve outcomes.
We are a mission-driven organization that takes care of our people; our most valuable resource. We provide an excellent benefits package that includes:
A supportive company culture that values what you bring to the table while still giving you the opportunity to learn, grow, and advance your career.
Employer paid medical, dental, vision, life insurance, and disability insurance benefits
401(k) plan with employer match
Generous PTO package
Employee Assistant Program
Business-casual environment
Free snacks & beverages


• Location: Fort Worth

• Post ID: 77693082 fortworth is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018